In November, St. David’s HealthCare was honored by U.S. Secretary of Commerce Penny Pritzker as a 2014 recipient of the nation’s highest presidential honor—the Malcolm Baldrige National Quality Award—for performance excellence through innovation, improvement and visionary leadership. St. David’s HealthCare is one of only four organizations in the nation to be honored by Secretary Pritzker, and the first-ever healthcare system in the State of Texas to earn this national award.
Named after Malcolm Baldrige, the 26th U.S. Secretary of Commerce, the Baldrige Award was established by Congress in 1987. To date, more than 1,500 U.S. organizations have applied for the Baldrige Award. Applicants are vetted in seven areas defined by the Baldrige Criteria for Performance Excellence, including leadership, strategic planning and customer focus, among others. The evaluation process includes approximately 1,000 hours of review and a thorough on-site visit by a team of examiners.
Secretary Pritzker will present St. David’s HealthCare and the other three 2014 Baldrige recipients with their awards at an April 2015 ceremony during the Quest for Excellence conference.
To read about what it means to raise the bar in customer service for healthcare, click here for insight from David Huffstutler, president and chief executive officer of St. David’s HealthCare, as published on the Texas Tribune website.